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Frequently Asked Questions

Do you offer returns/refunds?


At this time, we do not offer refunds or returns. If there is an issue with your order, please reach out and we can get it resolved!




How long does shipping take?


All items are handmade by me, so shipping times are 7-14 days! As a full time student and full time business owner, I do everything that I can to get orders out as soon as possible!




I entered the wrong shipping address! What do I do?


Please email katiecreativeco@gmail.com within 24 hours to change your shipping address! After that time period, I will no longer be able to adjust your shipping address.




Do you offer graphic design services?


Yes, I do offer graphic design and illustration services! Visit the "contact me" page, DM me on Instagram (@katiecreativeco), or email me at katiecreativeco@gmail.com to chat about my services!




Do you work with influencers?


We don't currently have an ambassador program, but I love to work with influencers who love KCC's vision! If you believe you'd be a good fit, reach out to me at katiecreativeco@gmail.com!




Where does my order ship from?


Orders are packed by Katie in Birmingham, AL!